Rental Cancelation Policy​

At Lower Salt Co., we get it — plans change. We don’t believe in harsh cancellation fees because, honestly, they’re a bummer. Our goal is to treat every guest fairly while keeping things simple and transparent.

 

Standard Bookings

• 72-Hour Notice: Cancellations made at least 72 hours in advance of your scheduled rental are eligible for a full refund to the original payment method.

• Less Than 72 Hours: Cancellations made within 72 hours of your rental time are eligible for in-store credit only.

 

Holiday Weekends

• Major Holidays: For high-demand dates such as Memorial Day Weekend, Fourth of July Weekend, and Labor Day Weekend, a minimum 4-day notice is required.

• Holiday Cancellations: These bookings are eligible for in-store credit only, even if canceled in advance.

 

Group Bookings

• Groups of 4 or More Items: Reservations that include more than three pieces of equipment (kayaks, paddleboards, etc.) may only be eligible for in-store credit, unless notice is given at least one week prior to the scheduled date.

 

Trip Protection

We highly recommend adding Peek Protect when booking. It’s an affordable travel insurance option that can cover unexpected cancellations or changes — especially valuable for larger groups or long weekends.

 

Fairness and Flexibility

While these are our standard policies, we know life happens. We always do our best to handle each situation fairly. If you have any questions or unique circumstances, give us a call at (480) 331-21143 — we’ll work with you to make it right.

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