Question 1

What is included with my rental?

Accepted Answer

Kayak rentals include: kayak, paddles, life vests, and seats. 
Paddleboard rentals include: paddleboard, fin, life vests, and paddles. Seats for paddleboards are available for an additional charge. Leashes are available upon request if you are going to a lake.
Universal mounting solutions and vehicle straps are included with all rentals if needed.

Question 2

Do I need two vehicles to float the Salt River?

Accepted Answer

When you float down the river, paddling back up to the vehicle where you dropped into the river is very difficult. So you need a way to get back to your vehicle. The easiest way to do this is to use two cars and stage one at the point where you want to end your float and then head up to where you want to start your float with your other car.

If you're floating alone or only have one vehicle, there are two options:
Rideshare: Provided you end your float at the lowest point on the river, Granite Reef, you can use rideshare to get back to your vehicle. This is easiest if you have two people in your group so that one person stays with the equipment at Granite Reef and the other gets the car. However, it is also doable alone if you're using inflatable gear and willing to deflate it and clean it off. 
Salt River Tubing shuttle busses: This option is only available seasonally. You would need to stop by their office to purchase a ticket and then make sure you end your float at or before Goldfield, the midpoint on the river, to be able to catch the bus. This is an option best suited for two people if you're using hard-shell equipment because full-size kayaks typically won't fit on the busses, but deflated kayaks and paddleboards are accepted.

We are unfortunately not able to provide shuttle services as local paddleboard and kayak shops have not been granted permits to operate within the National Forest. However, we know that emergencies happen. In these rare events, please call us and we will do our best to help.

Question 3

I have a car without a roof rack. Can I still rent kayaks or paddleboards?

Accepted Answer

Yes, we have the tools and accessories to get equipment on pretty much any vehicle.

Question 4

Where will I pick up the kayaks and/or paddleboards?

Accepted Answer

Our address is: 
3321 N Reseda Cir #46, Mesa, AZ 85215

We recommend reserving online or giving us a call ahead of time as our walk-in hours vary by season.

Question 5

Where can I take the kayaks and/or paddleboards?

Accepted Answer

Any public-use waterways are acceptable.

If you are taking our kayaks out of state please let us know.

The most popular areas near our shop are the Lower Salt River, Saguaro Lake, Canyon Lake, Roosevelt Lake, Bartlett Lake, Horse Shoe Reservoir, and Lake Pleasant. There are also some very pretty smaller lakes and waterways in northern Arizona.

Question 6

What is your cancelation and refund policy?

Accepted Answer

We do NOT have cancelation fees because we think they are a bummer. Refunds are returned to the original payment form if a cancelation notice is given 72 hours in advance. All bookings canceled within 72 hours of the time of your booking may be eligible for in-store credit only.  Bookings on major holidays like the 4th of July weekend,  Memorial Day weekend, and Labor Day weekend require a 4 day notice and are only eligible for in-store credit only.

Groups with more than three pieces of equipment reserved may only be eligible for in store credit unless notice is supplied one week before.

We recommend purchasing "Peek Protect" when booking to insure your reservation.  It has proven to be a great travel insurance at a low cost for all of our guest but it is even more invaluable for larger groups.

Although these are the policies set in place we don't like to draw the line in the sand.  If you have any questions please give us a call at 480-3312-1143.  Our goal is treat everyone fairly.

Question 7

What if I want to return the kayaks early?

Accepted Answer

No problem. Just call or text us and we will try to make sure someone is at the shop to meet you.

Question 8

Can I bring my dogs?

Accepted Answer

Absolutely! Our pups and extended pup family love coming with us. Words of wisdom... if this is your pup's first time, please get them a dog life vest. This will make you and your pup much more confident on your adventure.

Question 9

Can I bring my young child?

Accepted Answer

We have plenty of customers who bring their little ones with them on their adventures.   For the really new humans, we recommend purchasing them their own life vests since we have limited sizes for small children and it's so important that they fit properly.

Question 10

Do you Deliver To Saguaro Lake or Canyon Lake?

Accepted Answer

Do to forest service restrictions for businesses, we do not offer transport to the lakes.  We have a super easy system in place that allows you and your group to transport the equipment safely.  We even have options for those in town with out vehicles.

Question 11

Do I need a tow hitch receiver for your boat rentals

Accepted Answer

We have a limited amount of tow hitches so its generally considered a good idea to bring your own.  Although we do have a few at our shop we do not have options that are compatible for every vehicle.  If you don't already have one give us a quick call and we will let you know if we have something compatible for your vehicle.

FAQ